Tibor Dőry

Innovation and excellence

Management methods for innovation transformation


1. Effective communication of innovation ideas

 
Background
Observations of management feedback and innovation brainstorming processes show that innovation ideas are often not formulated properly, in many cases being expressed in a vague and uninteresting manner, and are usually presented in a tense and nervous atmosphere. One reason for this may be that the employees who formulate the development ideas, the idea generators, have a completely different image in their minds than what they put into words and try to convey to the manager, the decision-maker. On the other hand, further distortions may occur during communication, whether written or verbal, such as the location, time, and company circumstances, which can weaken the message's impact and fundamentally influence the emotional attitude of both the idea generator and the recipient. All of this can be significantly influenced by the recipient's preparedness, openness and suitability to receive the idea. Furthermore, workplace conditions such as pressing deadlines, other management priorities, administrative burdens or even personal challenges can also affect the understanding of the idea's significance. The originator of ideas certainly does not take all these obstacles into account when formulating their proposal, as they prepare to communicate and disseminate it and, in a startup-style twist, watch the manager's reactions and feedback intently during the pitch. At this point, they need to create an atmosphere of trust and receive reassuring, encouraging looks in order to control their emotions. Experience shows that the most important thing in the idea phase is for colleagues to listen with sufficient patience and be able to present their development proposals under the right circumstances.
Thorough preparation and rehearsals on both sides provide confidence and self-assurance. Both the idea generator and the manager must be themselves and not show more than they know and are capable of. People, whether they are subordinates or managers, can easily recognise when someone says or promises more than they actually know. This phenomenon is referred to in the literature as the Dunning–Kruger effect, or "competence illusion". The essence of this is that the less someone knows, the more certain they are of the opposite. In theory and from a distance, everything seems simpler than it really is. Many people think they have invented something revolutionary and are capable of implementing it within the framework of their company – or even outside it, in the form of a startup – even if it requires a much higher level of education or experience.
In this context, it is worth being aware that a hasty reaction or even our body language can put an end to a promising initiative. So, in life, everything is more complicated than we imagine. It is worth presenting evidence and technical and economic justifications, referring to them, and asking for honest feedback. Many brilliant developers take it for granted that their ideas are understandable to everyone. They do not realise that in many cases it is difficult or almost impossible for others to understand and follow what they consider to be groundbreaking, revolutionary innovations. It is also important to know that it is not only what we say that matters, but also how we say it. According to observations by communication experts, content alone accounts for less than half of the effectiveness of message delivery.
In many cases, it is not the employee but the manager who fails to recognise that they lack the knowledge and skills needed to make the right decision or respond appropriately when first presented with ideas. We also know that first impressions are extremely important, because if we find something objectionable, for example, in the idea generator's dress or tone of voice, we immediately relate differently to the idea, whether we understand it or not. This can be decisive for the future of the idea and, even more seriously in a workplace, for the future motivation of the colleague. We are human beings! We all want to be listened to and have our ideas recognised. When this happens, the organisation's spirit of innovation and culture are built and strengthened, which can be further reinforced with small gifts. Recognition and drawing attention to positive examples have a huge motivating effect on all employees. Not to mention when someone is given the opportunity, or even certain company resources, to implement or participate in innovation projects. Such participation actually supports the top of Maslow's pyramid, professional fulfilment, i.e. self-actualisation. It is worth keeping this in mind when it comes to a technique that seems so simple and is so often used in everyday life, such as the effective communication of innovative ideas.
 
Goal(s)
Through the effective communication of innovative ideas, we primarily aim to provide guidance on how to formulate development ideas appropriately so that they do not end up in the "idea graveyard" prematurely. The secondary goal of the method is to increase confidence and strengthen decisive action by formulating development ideas in the form of statements.
 
Target group(s)
Employees and managers working in all departments of the company who occasionally or regularly formulate development proposals, or whose job requires a proactive and entrepreneurial attitude.
 
Brief description of the method
Ideally, the formulation of development proposals should be embedded in a full-day or half-day workshop. The recommended size of mixed teams of employees and developers is 6-10 people. It is advisable to start the workshop with presentations on different types of innovation and the innovation challenges and focus areas of the business, so that employees and potential innovation project owners are clear about management expectations and how they relate to the business strategy. A few examples of corporate innovation can provide a good model for project leaders in terms of developments that have already been implemented or are currently underway. If such model projects are not (yet) available, it is advisable to analyse the innovation project of a competing domestic or international company with the help of the workshop moderator. Of course, participants may not be familiar with all the details of the project, but their creativity will be enhanced if they have to imagine how it happened, what underlying considerations the project was based on, and how the project owner presented it to their manager.
A quote attributed to the famous financial investor Warren Buffet – "never invest in a business you don't understand" – clearly expresses the need to present development project ideas clearly. A pitch consisting of a few sentences that can be delivered to a manager in a minute or two, even during a chance encounter, will be successful if it contains the following elements:
  • Name: A catchy name for an innovative idea is an effective way for managers and colleagues to connect the idea with the project owner.
  • Problem: What problem are we solving? We can start our story presenting the idea by outlining a clear and important unmet customer need.
  • Solution: How do we solve the problem? Here, we need to explain how our proposed new solution addresses the user's unmet need.
  • Business model: How will the business make money from the innovation?
  • Novelty: Describe the basic idea behind our innovation in one sentence and explain why it is better than competing products and services available on the market.
 
In fact, if we have a well-formulated, complex sentence, we can present our development idea at any time. However, it is a good idea to practise the wording thoroughly – which does not mean memorising it – so that we appear confident, which can already be half the battle. Based on the experiences of corporate and startup training courses,1 we need to formulate a so-called statement sentence well enough, which combines concise answers to the following questions:
  1. FOR THOSE... customers {Who is the product made for, who benefits from using it?}
  2. WHO... definition of need or opportunity {What is the problem or need that the user is looking to solve?}
  3. THE... name of the idea/product {Give your project at least a working name!}
  4. IS A... market category {What is this product good for? If you insert it after the name of your product/idea, it defines the area in which you work.}
  5. WHAT... is the main advantage, the reason why people will pay for your idea {Why does your customer need the product or service?}
  6. UNLIKE... X.Y., WHICH IS... main competitor, alternative, substitute product {How is the problem your idea addresses currently being solved?}
  7. OUR PRODUCT... key differentiator statement {How is it better than the competitor or substitute product?}
 
Of course, it is not expected that every detail of the project idea will be perfectly thought through in a workshop or brainstorming session, so it is advisable to treat the answers to the above questions separately, note down the most appropriate combinations, and then memorise them.
A humorous example of a well-formulated proposition:
FOR THOSE WHO want hot sandwiches and want to make them quickly and with predictable quality, SLICED TOAST BREAD IS A type of bread
WHICH eliminates the hassle of cutting bread. UNLIKE traditional bread, WHICH requires laborious slicing and results in slices of varying sizes, WITH OUR PRODUCT, every slice is the same size, ensuring consistent quality in the hot sandwiches made from it.
 
1 The description of the "statement sentence" method oroginates from Pál Molnár and is published with his kind permission. Pál Molnár is Director of Innovation at BrighHills and tested the method during several Ideathon Győr idea competitions and in BrightHills’s innovation champion programme. The method was also used on numerous occasions in the "From Idea to Business" courses we held together at Széchenyi István University.

Innovation and excellence

Tartalomjegyzék


Kiadó: Akadémiai Kiadó

Online megjelenés éve: 2026

ISBN: 978 963 664 182 5

The aim of the book "Innovation and Excellence" is to inspire and encourage company leaders, managers, and experts to initiate and implement innovation transformations with the help of professional literature and corporate case studies. Another important goal is to help develop the innovation capabilities of small and medium-sized enterprises in particular by sharing simple, proven management methods that can be tested in practice.

The first part of the volume reviews the factors of corporate excellence and success, then highlights the possible sources of innovation, with a focus on the role of users and employees. The empirical section presents a detailed description of the supportive role of the workplace environment and creative working conditions based on corporate case studies (AUDI, BOSCH, MELECS). The volume concludes with a description of selected tested practical methods and management techniques that readers can try out in their own businesses.

Hivatkozás: https://mersz.hu/dory-innovation-and-excellence//

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