Tibor Dőry

Innovation and excellence

Management methods for innovation transformation

Six Sigma process, reducing errors to zero

While Lean and Kaizen methods focus primarily on process improvement and optimisation tools and methods, Six Sigma focuses on improving the quality of a process's output and results. Consequently, it is often considered a quality assurance method, even though it is also used successfully beyond quality improvement. Six Sigma strives for near-perfect, 99.99966% effectiveness. The Six Sigma standard allows for 3-4 errors per million opportunities. The method is an effective response to ever-increasing customer expectations and the rapid change in the complexity of modern manufacturing and service processes.

Six Sigma is a well-structured, five-step problem-solving and process improvement method that aims to reduce the number of potential errors in key business processes to zero and minimise fluctuations in the quality of products and services. The method consists of the following five steps:

definition;
measurement;
analysis;
improvement;
control.

In summary, it should be emphasised that, in addition to documented quality management systems, Six Sigma projects effectively help to streamline the operations of companies, thanks to the intensive use of mathematical statistical methods. The method is typically applied by having individuals with technical and financial backgrounds who are already experienced in the application of Six Sigma regularly monitor company processes. Their other task is to act as coaches, training and then further training the managers and employees assigned to process development in each area of the company, who then carry out their optimisation tasks in accordance with the appropriate standards.

Tartalomjegyzék

Kiadó: Akadémiai Kiadó

Online megjelenés éve: 2026

ISBN: 978 963 664 182 5

Menedzsment

The aim of the book "Innovation and Excellence" is to inspire and encourage company leaders, managers, and experts to initiate and implement innovation transformations with the help of professional literature and corporate case studies. Another important goal is to help develop the innovation capabilities of small and medium-sized enterprises in particular by sharing simple, proven management methods that can be tested in practice.

The first part of the volume reviews the factors of corporate excellence and success, then highlights the possible sources of innovation, with a focus on the role of users and employees. The empirical section presents a detailed description of the supportive role of the workplace environment and creative working conditions based on corporate case studies (AUDI, BOSCH, MELECS). The volume concludes with a description of selected tested practical methods and management techniques that readers can try out in their own businesses.

Hivatkozás: https://mersz.hu/dory-innovation-and-excellence//

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